Impress your customers with faster & more efficient customer service!
Upheavals and trends that have led to permanent changes in the area of customer service have always existed. But in present times, a communication paradigm has emerged in which companies use messaging platforms, chatbots and algorithms for both customer interaction and internal communication.
Even though numerous intelligent (chat)bot implementations are still in their infancy, the evolution towards personalized e-commerce dialogs for conversational customer service is already in full swing. Overall, an increasingly data-driven and analytical service strategy will have to find the right balance between automation and personal interaction. Are you feeling the same way?
Competition doesn’t rest!
Due to companies such as Amazon, real-time service as a customer requirement is becoming a common commodity and an indispensable part of effective customer loyalty. Online and mobile communication has become self-evident. And thus, more customer requirements concerning communication arise – it needs to be simple, uncomplicated, fast and conclusive. But that’s not all: the bar for customer service is continuously rising. The tolerance has ceased for not only waiting periods, but also when it comes to incompetent replies, or for general information which does not help the customer in their individual situation. For companies, this almost always means a barely feasible balancing act between customer orientation and profitability – does the same apply to you?
We will help you optimize the customer journey of your customers through a higher efficiency and convenience and invite you to the exclusive PROMATIS Business Breakfast to Munich. Learn first-hand how to impress your customers with outstanding service, and profit from the experience of professionals!
Sign up now! We’re looking forward to you!
BUSINESS CLUB – BMW Welt
Am Olympiapark 1
80809 Munich, Germany