LIVE. PERSONAL. INTERACTIVE
Automation in customer communication brings enormous time and cost savings but is quickly stretched to its limits. Because customer requirements concerning personalization and competency cannot be fully met this way. A new communication channel that is suited for specific issues and is continuously evolving into a standard is the medium video chat. Screen sharing, personal address and the integration of networked media – that is the next step of the customer journey that provides a holistic digital customer experience with a strong customer focus.
- But how can a personal and simultaneously interactive communication be realized in real-time?
- Which factors need to be considered for a competitively viable digital customer experience strategy?
One of the most innovative solutions currently available on the market is the Oracle Live Experience Cloud. This comprehensive and integrated tool enables the setup of a proactive, seamless and meaningful customer retention.
Do you also want to strengthen your competitive ability and improve the digital customer experience of your customers? We’ll show you how!
Join our free webinar on November 12, 2019 and learn about all the new possibilities opening up to you! We shed light on the topic and with the aid of a descriptive and practice-oriented use case demonstrate what the Oracle Live Experience Cloud is and what advantages it offers!
The webinar will be held in German.
Further information and registration.
Read also our blog Modern service experience with the Oracle Live Experience Cloud